
Customer Retention Manager- Commercial Lines
2 days ago
To Institutionalise the Broker - Insured Partnership, build customer loyalty, penetrate , expand and protect the accounts by saving on costs and Minimising risks.
Responsibilities:
- Product knowledge- Expert level of Domain Knowledge on Property, Projects and Marine Insurance.
- Procurement of quotes from Insurers, Preparation of RFQs and quote comparison reports.
- Client Relationship management- Client servicing and retention of existing clients
- Periodic communications with client which are specific and targeted.
- Analytical capabilities to understand the losses/ claims.
- Structured Interaction with Insurance managers.
- Creating Value for client by evaluating the relevant value-added services.
- Knowledge of risk management – Property Loss control and Marine loss control.
- Service and delivery Monitoring- Continuous monitoring of all the routine services such as endorsement Issuance, claims servicing and Policy servicing.
- Review meetings with client.
- Devising of custom Built / tailored covers as and when required by the clients.
- Preparation of claims analysis reports and also the presentations for client interactions.
- Coordination with Internal teams such as operations, claims, Sales.
Desired profile/who should join:
- The candidate should have a Graduate / Post graduate degree, preferably MBA in insurance. An engineering graduate can also be considered. (Mechanical/ Electrical / Civil Engineering).
- 4-12 years of work experience, preferably in Insurance companies / Insurance Broking firms/ client Insurance/ Risk management team.
- Have good client engagement Skills.
- Be able to handle multiple projects simultaneously.
- Have good negotiation skills.
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