Retention Strategy Specialist

7 days ago


Gurgaon, Haryana, India CoverYou Full time
Company Overview

CoverYou is a leading provider of motor insurance services. Our mission is to provide excellent customer service and to deliver value to our customers through effective retention strategies.

We are committed to providing a supportive and collaborative work environment that encourages innovation, creativity, and teamwork.

The company offers a range of benefits, including a competitive salary, health insurance, and retirement savings plan.

We are an equal opportunities employer and welcome applications from all qualified candidates.

Responsibilities:

  • Develop and execute customer retention plans to maximize policy renewals and minimize churn.
  • Supervise and mentor a team of retention executives, ensuring they meet their targets and provide excellent customer service.
  • Build strong relationships with policyholders, address concerns, and ensure a seamless renewal experience.
  • Drive renewal sales and customer retention metrics to meet business objectives.


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