Senior Technical Support Specialist

7 hours ago


Hubli, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Summary

We are seeking experienced technical support professionals to deliver exceptional customer service.

  • Provide L2/L3 technical support, resolving complex issues and ensuring customer satisfaction.
Key Responsibilities

Collaborate with teams to identify and resolve technical issues.

  • Manage and prioritize support tickets for timely resolution.
  • Document and communicate technical solutions to customers and internal teams.

Ensure high-quality technical support that meets customer expectations.

Requirements

Candidates must possess a bachelor's degree in computer science or a related field.

  • 1-2 years of experience in technical support, focusing on L2/L3 support.

Strong technical background, with expertise in one or more areas: ETLs, databases, AWS cloud technologies (CloudWatch, S3).

  • Excellent problem-solving and troubleshooting skills to analyze and resolve complex technical issues.
  • Strong customer service skills to communicate technical solutions effectively.

Experience with support ticket management tools and processes (JIRA or Azure DevOps).

  • Ability to work independently and collaboratively in a fast-paced environment.


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