
Senior Technical Support Specialist
7 hours ago
We are seeking experienced technical support professionals to deliver exceptional customer service.
- Provide L2/L3 technical support, resolving complex issues and ensuring customer satisfaction.
Collaborate with teams to identify and resolve technical issues.
- Manage and prioritize support tickets for timely resolution.
- Document and communicate technical solutions to customers and internal teams.
Ensure high-quality technical support that meets customer expectations.
RequirementsCandidates must possess a bachelor's degree in computer science or a related field.
- 1-2 years of experience in technical support, focusing on L2/L3 support.
Strong technical background, with expertise in one or more areas: ETLs, databases, AWS cloud technologies (CloudWatch, S3).
- Excellent problem-solving and troubleshooting skills to analyze and resolve complex technical issues.
- Strong customer service skills to communicate technical solutions effectively.
Experience with support ticket management tools and processes (JIRA or Azure DevOps).
- Ability to work independently and collaboratively in a fast-paced environment.
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