Senior Technical Support Specialist

1 day ago

Hubli, Karnataka, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000
Junior Technical Support Engineer

About CloudLabs:

We are a transformative partner for business acceleration advisory and managed services, enabling digital transformations and complex integration initiatives for enterprises worldwide.

As a strategic planning and implementation partner, we have seen significant growth in winning high-value projects critical to business success.

We welcome candidates rejoining the workforce after a career break or parental leave, supporting their journey to reacclimatize to corporate life.

We offer competitive pay packages, attractive policies, medical insurance benefits, and industry-leading trainings.

Job Overview

This is an excellent opportunity for early-career engineers passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities

  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Benefits

We offer a competitive compensation package, attractive policies, medical insurance benefits, and industry-leading trainings.

Preferred Qualifications

  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

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