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Dedicated Client Support Specialist

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Job Description

As a Technical Application Support Specialist, you will play a crucial role in ensuring the smooth operation of our enterprise products. You will be responsible for monitoring these products and escalating any issues to stakeholders as per established procedures.

You will also handle client queries, including interacting with them, understanding their concerns, and providing necessary follow-up communication. Additionally, you will proactively monitor and notify clients about delays, product enhancements, or outages, and address any performance issues on the platform.

Your goal will be to develop a deep understanding of all the products you are responsible for, taking proactive actions to provide an excellent client experience. This may involve researching and analyzing issues, determining corrective actions, and coordinating with involved parties.