Customer Relationship Management Specialist
6 days ago
Main Responsibilities
As a key member of the Getepay team, the Customer Relationship Management Executive will play a crucial role in overseeing the work of their assigned group on a daily basis. This includes delegating work assignments to team members and providing training on the product's features and enhancements.
Key Objectives
- Foster strong relationships with clients through regular meetings and effective communication.
- Handle first-level escalations from clients and update the manager on the status.
- Assist in training new Consultants and act as a primary contact for new hires.
- Provide technical support and answer inquiries as needed.
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