Technical Support Team Lead

1 day ago

Varanasi, Uttar Pradesh, India beBeeTechnicalLead Full time ₹ 17,75,173 - ₹ 24,97,395

About us

We provide world-class technical support with a focus on customer service and process improvement. Our team ensures that our customers receive innovative solutions to improve their user experience.

This role is responsible for leading the technical support team, driving customer satisfaction, and motivating employees to analyze and resolve software or system-related issues.

The ideal candidate will have prior experience in a technical support role, excellent communication skills, and the ability to lead and coach employees.

Duties and Responsibilities:

  • Monitor staff performance and drive improvements
  • Work to increase team efficiency and effectiveness
  • Monitor operational activity and address customer satisfaction issues
  • Coach and develop employees
  • Participate in hiring of new team members
  • Perform administrative tasks and lead staff meetings
  • Address performance management issues

Qualifications:

  • 8+ years' experience in a technical support role
  • 4+ years' experience in a supervisory or management role
  • Proficient in Microsoft Office suite
  • Salesforce experience required
  • Previous CRM experience required
  • Prior experience in a data-driven environment
  • Excellent attention to detail and time management skills
  • Excellent change management skills
  • Excellent oral and written communication skills
  • Excellent customer service and conflict resolution skills
  • Superior trouble shooting and analytical skills
  • Ability to lead and coach employees
  • Ability to thrive with a heavy workload and multiple projects

Benefits: We offer competitive compensation and opportunities for career growth.

What We're Looking For: A motivated individual who can lead our technical support team and drive customer satisfaction.

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