Technical Lead

1 day ago

Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title

A highly motivated and experienced individual is sought after to oversee and optimize support processes, ensuring customer satisfaction.

The role involves managing a team of customer support specialists, focusing on delivering exceptional support and technical assistance to clients.

  • Lead and manage a team to achieve performance goals.
  • Provide technical guidance to the support team and customers.
  • Identify and resolve complex technical and functional issues efficiently.
  • Implement proactive measures to prevent recurring problems.
  • Communicate effectively with customers, internal teams, and stakeholders.
Requirements

The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, coupled with 4+ years of experience in Customer Support for a B2B SaaS platform company.

  • Excellent troubleshooting, presentation, and documentation skills.
  • Strong empathy for customers and passion for growth.
  • Flexibility with changing job duties and responsibilities.
What You Will Get

This role offers a competitive compensation package and benefits, opportunities for growth, and the chance to be part of a dynamic and vibrant startup culture.

We genuinely care about every member we hire, fostering ownership and creating value for all stakeholders - our employees, customers, and investors.

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