Desktop Technical Support Specialist

2 weeks ago


Delhi, Delhi, India CI Infotech Pvt Ltd Full time

Job Summary

We are seeking a skilled and experienced Desktop Technical Support Specialist to join our team at CI Infotech Pvt Ltd. As a key member of our IT department, you will be responsible for providing top-notch technical support for our desktop systems and hardware.

Main Responsibilities

  • Troubleshooting and Repair: Troubleshoot and repair desktop hardware and networking issues in a timely and efficient manner.
  • Call Handling: Handle daily calls related to desktop, laptop, and NT systems, providing excellent customer service and support.
  • Documentation: Log all calls and issues in our software system, ensuring accurate and up-to-date records.

Qualifications

  • Education: Any 12th pass with a hardware networking certificate or diploma in computers.
  • Experience: 1 year of experience in IT, with a focus on desktop support.

Benefits

  • Commuter Assistance: We provide assistance with commuting to work.
  • Food Provided: Meals are provided on-site.
  • Life Insurance: We offer life insurance coverage for employees.
  • Provident Fund: A provident fund is available for employee benefit.

Additional Information

  • Shift Availability: Rotational shifts, with a preference for day and night shifts.
  • Supplemental Pay: Overtime pay is available for eligible employees.


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