
IT Operations Event Management Specialist
14 hours ago
Our organization is seeking an experienced Event Management Lead to join our IT Operations team.
About the Role- Continuously monitor enterprise tools (e.g., Dynatrace, SolarWinds, Splunk, Prometheus, ServiceNow Event Management) for optimal system performance.
- Detect abnormal system behavior and service degradations through event correlation and anomaly detection.
- Ensure monitoring thresholds and dashboards are accurately configured and optimized.
- Analyze event patterns, reduce alert noise, and identify root symptoms from events.
- Classify events based on severity and impact; escalate confirmed alerts as incidents when required.
- Correlate events across infrastructure, application, and cloud layers to determine potential service impacts.
- Maintain event logs, shift handover reports, and status dashboards.
- Provide inputs to weekly/monthly reporting on alerts, false positives, and event trends.
- Support improvements in automation, noise reduction, and event workflow optimization.
- Coordinate with Observability and Automation teams to enhance proactive monitoring capabilities.
- Participate in tool integration, testing, and continuous improvements in event management processes.
- Support compliance audits by maintaining traceability of event detection to resolution.
- Conduct periodic reviews of event rules and suppression filters to reduce false positives.
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Lead Event Management
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Event Manager
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Event Manager
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Junior Events Manager
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