Lead Event Management

3 weeks ago

Chennai, Tamil Nadu, India Michael Page Full time
About Our Client

has a rich legacy dating back to the 19th century, when it began operating its first ships to New York. Today, Client is one of the world's leading and globally active container liner shipping companies.

With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, the company operates in 140 countries, with 13,500 employees and 403 offices worldwide.

Job Description

Required Skills & Experience

- 5 to 8 years of experience in IT Operations, Event Monitoring, or Command Center/NOC.

- Strong hands-on experience with event management tools like ServiceNow Event Management, Dynatrace, AppDynamics, Splunk, BMC TrueSight, or equivalent.

- Knowledge of ITIL practices, especially Event Management, Incident Management, Problem Management.

- Experience working in a 24x7 operations environment, including night/weekend shifts.

- Understanding of cloud environments (AWS/Azure/GCP) and associated monitoring capabilities.

- Ability to identify false positives and drive monitoring optimization efforts.

- Good communication skills for shift handovers, war room coordination, and reporting.

- Experience coordinating with multiple support teams under high-pressure scenarios.

- Exposure to business-critical application support and service reliability practices.

- Demonstrated ability to work independently and collaboratively in a distributed team model.

The Successful Applicant

Key Responsibilities

- Continuously monitor enterprise tools (e.g., Dynatrace, SolarWinds, Splunk, Prometheus, ServiceNow Event Management, etc.).

- Detect abnormal system behavior and service degradations through event correlation and anomaly detection.

- Ensure monitoring thresholds and dashboards are accurately configured and optimized.

- Analyze event patterns, reduce alert noise, and identify root symptoms from events.

- Classify events based on severity and impact; escalate confirmed alerts as incidents when required.

- Correlate events across infrastructure, application, and cloud layers to determine potential service impacts

- Collaborate with L2/L3, Network, Cloud, and Application teams for real-time response.

- Maintain event logs, shift handover reports, and status dashboards.

- Provide inputs to weekly/monthly reporting on alerts, false positives, and event trends.

- Support improvements in automation, noise reduction, and event workflow optimization.

- Coordinate with the Observability and Automation teams to enhance proactive monitoring capabilities.

- Participate in tool integration, testing, and continuous improvements in event management processes.

- Support compliance audits by maintaining traceability of event detection to resolution.

- Conduct periodic reviews of event rules and suppression filters to reduce false positives.

What's on Offer

Competitive compensation commensurate with role and skill set
Medical Insurance Coverage worth of 10 Lacs
Social Benifits including PF & Gratuity
A fast-paced, growth-oriented environment with the associated (challenges and) rewards
Opportunity to grow and develop your own skills and create your future

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