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2 weeks ago
We are seeking a results-driven hospitality leader to manage multi-property hotel operations and lead high-performance teams.
About the RoleThe ideal candidate will be hands-on, guest-obsessed, and operationally sharp, with a proven record of building and leading multifunctional teams, designing SOPs, and driving revenue growth.
Key Responsibilities:- Build and Lead Multifunctional Teams: Develop and implement effective team management strategies to achieve business objectives.
- Design SOPs and Ensure Compliance: Establish and maintain standardized operating procedures across multiple properties.
- Plan and Oversee Operations: Coordinate and execute operational plans for F&B, Front Office, Housekeeping, Security, Maintenance, and Admin departments.
- Lead Sales and CRM Initiatives: Develop and implement sales strategies to drive direct bookings and reduce OTA dependence.
- Develop Marketing Campaigns: Create and execute marketing campaigns to engage guests and increase customer satisfaction.
- 10-15 Years in Hotel Operations and Sales: Proven experience in hotel operations and sales, with at least 3 years in a similar GM or Cluster Head role.
- Strong Leadership Skills: Ability to set up or run multiple hotel properties, with a focus on guest-focused initiatives and SOP development.
- P&L Ownership and Budget Planning: Experience in managing budgets, planning, and executing financial goals.
- Hands-On Involvement: Willingness to get involved in team training, sales planning, and revenue optimization.
Location: Based in Mumbai, with frequent travel to Lonavala.
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