Process Excellence Specialist

1 week ago

Thāne, Maharashtra, India beBeeProductivity Full time ₹ 15,00,000 - ₹ 25,00,000
Production Support Coordinator

This role involves overseeing daily operations and supporting production systems, ensuring system reliability, availability, and performance.

Key Responsibilities:
  • Monitoring production systems, identifying issues, and implementing corrective actions to ensure system stability and performance.
  • Collaborating with IT teams and stakeholders to resolve production incidents promptly.
  • Maintaining documentation of production issues, solutions, and best practices.
  • Conducting root cause analysis of recurring issues and implementing permanent fixes.
  • Developing and maintaining release schedules for all production systems.
  • Coordinating with development, QA, and operations teams to ensure successful deployments.
  • Ensuring all releases are thoroughly tested and compliant with company policies and standards.
  • Managing and documenting the release process, including change management and version control.
  • Working closely with solutions architects to understand system design, architecture, and integration points.
  • Providing input on production environment requirements and constraints during the design and planning phases.
  • Assisting in the implementation of architectural changes and optimizations to improve system performance and scalability.
  • Identifying opportunities for process improvements and automation in production support and release management.
  • Implementing best practices and industry standards to enhance system reliability and efficiency.
Requirements:
  • 6+ years of experience in production support, release management, or a related field.
  • Strong knowledge of ITIL processes and best practices.
  • Experience with release management tools and practices.
  • Familiarity with software development lifecycle (SDLC) methodologies.
  • Knowledge of cloud platforms and CI/CD pipelines is a plus.
  • Technical proficiency in system monitoring, troubleshooting, and performance tuning.
  • Ability to manage multiple tasks and projects simultaneously.
  • Strong organizational and time-management skills.
  • Detail-oriented with a focus on quality and accuracy.

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