Manager - Process Excellence

3 days ago

Thane MH IN Aditya Birla Group Full time

1 Job Purpose Write the purpose for which the job exists in 2-3 lines Max 1325 Characters The purpose of the role is to continuously drive a culture of excellence in the organization by Designing Processes and user manuals Updating SOPs for authorization matrices key performance indicators and processing step changes Conducting process conformance reviews Eliminating non-value-add activities using lean and six sigma approaches tools Driving faster turnarounds First Time Right processing Providing assurance of process compliance and regulatory compliance Driving process controls around errors and outliers to improve quality Conducting Root Cause Analysis and recommending process controls Driving strategic initiatives and quality management framework implementation 4 Key Result Areas Write the key results expected from the job and the supporting actions for each of these key result areas For a majority of jobs typically there could be 4- 7 key result areas - Maximum 10 KRAs can be updated Key Result Areas Max 1325 Characters Supporting Actions Max 1325 Characters Conduct Process Quality Review Conduct process audits and risk assessments for all key operations Develop and implement Quality Management Frameworks QMS ISO 9001 2025 Operational Process Excellence Index Perform process reviews to eliminate non-value-added NVA activities enhance customer service and ensure first-time-right processing using FMEA Value Stream Mapping and Fishbone analysis Publish process review reports and track the implementation of recommendations Project Management Oversee end-to-end continuous improvement projects ensuring timely execution and measurable outcomes Collaborate with cross-functional teams to ensure seamless execution RCA for Non-Conformances Conduct RCA for customer complaints process failures and deviations from Standard Operating Procedures SOPs Implement corrective and preventive measures based on RCA findings Develop a knowledge repository to document recurring issues and resolutions for future reference Design Process Documentation Develop maintain and update process documentation and SOPs RCSA s Ensure compliance with established processes and conduct periodic reviews audits to assess adherence Conduct periodic Risk Control Self-Assessment RCSA frameworks Conduct regular training and awareness sessions to ensure adherence to documented procedures Education Qualification Graduate Engineer PGDM MBA Min Experience Years 4-5 Graduate Engineer 3-4 PGDM MBA Preferred Certifications Lean Six Sigma Green Belt Project Management Professional PMP ISO 9001 Lead Auditor Certification in Business Process Management BPM Specific familiarity with Tools Familiarity with Business Process Management BPM tools like Tableau Power BI Celonis Excel Advanced with Macros VBA ARIS Microsoft Visio etc Minimum Experience Level 3 - 5 years Job Qualifications 02 degree

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