
Senior Executive
3 weeks ago
Job Description
Role description
A Position Overview
Position Title
Quality Executive
Department
Process Excellence
Level/ Band
Sr. Executive/AM
Role Summary/Job Specifications:
We are seeking a detail-oriented and experienced Quality Executive to join our team. The ideal candidate will be responsible for ensuring the highest standards of quality in our insurance process transactions and voice-based customer interactions. This role requires a keen eye for detail, excellent Audit skills, and a commitment to continuous improvement.
- Education:Bachelor's degrees
- Experience:+3 years of experience in quality assurance in BFSI, Insurance . Experience in the insurance industry is desired.
- Experience in Voice and non voice process
B Organizational Relationships
Reports To
Sr Project Manager
Supervises
Quality Assurance and Projects
C Job Dimensions
Geographic Area Covered
Thane Location
Internal Stakeholders
All Operations Processes
External
NA
D Key Result Areas
Organization Process
Key Contributions
Operations Processes Voice and Non voice
. Quality Audits: Conduct quality audits and provide feedback to teams to improve performance and adherence to protocols.
. Reporting: Prepare detailed reports on quality metrics, audit findings, and improvement plans.
. Process Improvement: Identify areas for process improvement
. Customer Satisfaction: Ensure that customer interactions are handled professionally, and that customer satisfaction is maintained at the highest level.
. Compliance: Ensure all processes comply with industry regulations and company policies.
. Skills:
o Strong analytical and problem-solving skills.
o Attention to detail and a commitment to Quality.
o Excellent communication and interpersonal skills.
o Ability to work independently and as part of a team.
E Skills Required
Technical
. Quality Assurance Audits, MS excel and MIS
Behavioral
. Probing Skills, Communication Skills
Essential
Desired
Interpersonal skills
Communication skills
Creative thinking skills
-
Supervising/Leadership skills
-
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
Interpersonal skills
F Incumbent Characteristics
Essential
Essential
Qualification
Graduate in any fields
Audit Skills
Experience
+3
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