Senior Executive

1 week ago

Thane India Tata AIA Life Full time

Job Description Role description A Position Overview Position Title Quality Executive Department Process Excellence Level/ Band Sr. Executive/AM Role Summary/Job Specifications: We are seeking a detail-oriented and experienced Quality Executive to join our team. The ideal candidate will be responsible for ensuring the highest standards of quality in our insurance process transactions and voice-based customer interactions. This role requires a keen eye for detail, excellent Audit skills, and a commitment to continuous improvement. - Education:Bachelor's degrees - Experience:+3 years of experience in quality assurance in BFSI, Insurance . Experience in the insurance industry is desired. - Experience in Voice and non voice process B Organizational Relationships Reports To Sr Project Manager Supervises Quality Assurance and Projects C Job Dimensions Geographic Area Covered Thane Location Internal Stakeholders All Operations Processes External NA D Key Result Areas Organization Process Key Contributions Operations Processes Voice and Non voice . Quality Audits: Conduct quality audits and provide feedback to teams to improve performance and adherence to protocols. . Reporting: Prepare detailed reports on quality metrics, audit findings, and improvement plans. . Process Improvement: Identify areas for process improvement . Customer Satisfaction: Ensure that customer interactions are handled professionally, and that customer satisfaction is maintained at the highest level. . Compliance: Ensure all processes comply with industry regulations and company policies. . Skills: o Strong analytical and problem-solving skills. o Attention to detail and a commitment to Quality. o Excellent communication and interpersonal skills. o Ability to work independently and as part of a team. E Skills Required Technical . Quality Assurance Audits, MS excel and MIS Behavioral . Probing Skills, Communication Skills Essential Desired Interpersonal skills Communication skills Creative thinking skills - Supervising/Leadership skills - Teamwork Skills Influencing skills Relationship Building skills Decision making skills Interpersonal skills F Incumbent Characteristics Essential Essential Qualification Graduate in any fields Audit Skills Experience +3

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