Senior Executive

11 hours ago

Thane, India Tata AIA Life Insurance Full time

A Position Overview Position Title Quality Executive Department Process Excellence Level/ Band Sr. Executive/AM Role Summary/Job Specifications: We are seeking a detail-oriented and experienced Quality Executive to join our team. The ideal candidate will be responsible for ensuring the highest standards of quality in our insurance process transactions and voice-based customer interactions. This role requires a keen eye for detail, excellent Audit skills, and a commitment to continuous improvement. Education: Bachelor’s degrees Experience: +3 years of experience in quality assurance in BFSI, Insurance . Experience in the insurance industry is desired. Experience in Voice and non voice process B Organizational Relationships Reports To Sr Project Manager Supervises Quality Assurance and Projects C Job Dimensions Geographic Area Covered Thane Location Internal Stakeholders All Operations Processes External NA D Key Result Areas Organization Process Key Contributions Operations Processes Voice and Non voice · Quality Audits:  Conduct quality audits and provide feedback to teams to improve performance and adherence to protocols. · Reporting:  Prepare detailed reports on quality metrics, audit findings, and improvement plans. · Process Improvement:  Identify areas for process improvement · Customer Satisfaction:  Ensure that customer interactions are handled professionally, and that customer satisfaction is maintained at the highest level. · Compliance:  Ensure all processes comply with industry regulations and company policies. · Skills: o Strong analytical and problem-solving skills. o Attention to detail and a commitment to Quality. o Excellent communication and interpersonal skills. o Ability to work independently and as part of a team. E Skills Required Technical · Quality Assurance Audits, MS excel and MIS Behavioral · Probing Skills, Communication Skills Essential Desired Interpersonal skills ü ü Communication skills ü ü Creative thinking skills ü - Supervising/Leadership skills - Teamwork Skills ü ü Influencing skills ü ü Relationship Building skills ü ü Decision making skills ü ü Interpersonal skills ü ü F Incumbent Characteristics Essential Essential Qualification Graduate in any fields Audit Skills Experience +3

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