Support Excellence Specialist

1 week ago

Thāne, Maharashtra, India beBeeEdtech Full time
Support Excellence Specialist

We are seeking a proactive and empathetic Support Excellence Specialist to be a primary advocate for our students. This role is crucial for ensuring a positive and seamless student experience, from handling grievances and providing personalized support to overseeing the placement process.

Key Responsibilities:
  • Grievance Resolution: Act as a point of contact for students, addressing their concerns and providing timely and effective solutions. Collaborate with internal teams to ensure effective problem resolution.
  • Customer Relationship Management: Proactively engage with students to understand their needs and provide personalized support.
  • Placement Handling: Oversee and manage the placement process for students, ensuring a smooth transition to employment. Collaborate with the placement team to align student skills with industry requirements and track placement outcomes.
  • Training and Onboarding: Conduct orientation sessions for students to familiarize them with our EdTech platform and educational resources.
  • Feedback Collection: Gather and analyze feedback from students to identify trends and areas for improvement in our products and services.
  • Collaboration with Internal Teams: Work closely with sales, marketing, and product development teams to ensure a unified approach to meeting customer needs.
Required Skills and Qualifications:
  • Deep understanding of the EdTech industry, including knowledge of trends, products, and services.
  • Proven ability to handle customer grievances and provide effective solutions.
  • Strong skills in customer relationship management.
  • Excellent collaboration and communication skills to work effectively with internal teams.
  • A proactive and empathetic approach to student support.
Benefits:

This role offers a unique opportunity to make a meaningful impact on student success and satisfaction. If you are a motivated and empathetic individual who thrives in a fast-paced environment, we encourage you to apply.

Others:

Please note that this job description may be subject to change based on business needs.

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