ITIL Process Manager
2 weeks ago
We are seeking an experienced ITIL Process Manager to lead the full E2E life cycle of our Change Management processes. This is a key role that requires strong leadership skills, technical expertise, and excellent communication abilities.
Responsibilities
• Overall responsible for ensuring smooth execution of Change Requests, including ticket updates, coordinating approvals, and addressing queries and issues.
• Produce timely and accurate reporting to support the Change Process, including daily and weekly reports as required.
• Chair change advisory board meetings, preparing supporting documentation and facilitating discussions.
• Oversee and direct assigned IT processes utilizing the ITIL framework, ensuring alignment with organizational goals.
• Govern the ITSM tool team for assigned ITIL processes, ensuring data quality and integrity.
• Coordinate reporting of assigned ITIL process metrics, Key Performance Indicators (KPIs), Critical Success Factors (CSFs), and perform in-depth analysis.
Educational Requirements
Graduate degree required.
The successful candidate will have ITIL v3 Foundations certification and experience working with technology leaders to ensure optimal Service operation and performance.
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