ITIL Process Manager

2 weeks ago


Pune, Maharashtra, India Infosys Full time
Job Description

We are seeking an experienced ITIL Process Manager to lead the full E2E life cycle of our Change Management processes. This is a key role that requires strong leadership skills, technical expertise, and excellent communication abilities.

Responsibilities
• Overall responsible for ensuring smooth execution of Change Requests, including ticket updates, coordinating approvals, and addressing queries and issues.
• Produce timely and accurate reporting to support the Change Process, including daily and weekly reports as required.
• Chair change advisory board meetings, preparing supporting documentation and facilitating discussions.
• Oversee and direct assigned IT processes utilizing the ITIL framework, ensuring alignment with organizational goals.
• Govern the ITSM tool team for assigned ITIL processes, ensuring data quality and integrity.
• Coordinate reporting of assigned ITIL process metrics, Key Performance Indicators (KPIs), Critical Success Factors (CSFs), and perform in-depth analysis.

Educational Requirements
Graduate degree required.

The successful candidate will have ITIL v3 Foundations certification and experience working with technology leaders to ensure optimal Service operation and performance.

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