Senior Manager of Salesforce Health Cloud Operations

9 hours ago


Pune, Maharashtra, India Eversana Full time
About the Job

This Senior Manager role is responsible for leading a team of support professionals who provide technical support for our Patient Services Hub and Pharmacy services operations. The ideal candidate will have a strong background in Salesforce Health Cloud and experience leading teams of support specialists.

Responsibilities include developing and implementing a comprehensive support strategy, establishing and maintaining clear escalation processes, and leading and managing a team of support professionals. The successful candidate will also have excellent communication and collaboration skills, and be able to work effectively in a fast-paced and dynamic environment.

Job Requirements

  • Minimum of 5 years of experience in Salesforce support, with a strong focus on the Health Cloud platform
  • Minimum of 10 years proven experience leading and managing a team of support professionals
  • In-depth knowledge of ITIL processes and methodologies
  • Experience with Pharmacy Systems, Salesforce Health Cloud and knowledge of incident, problem, and change management

What We Offer

We offer a competitive salary of $120,000 - $180,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.



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