Health Cloud Support Director
13 hours ago
Eversana is seeking a Senior Manager of Salesforce Health Cloud Operations to lead a team of support professionals responsible for providing technical support for our Patient Services Hub and Pharmacy services operations. This critical role involves ensuring the smooth operation and user satisfaction of Patient Services Hub programs, engagement portals, and copay programs built on Salesforce Health Cloud, Experience Cloud, MuleSoft, Pharmacy Systems, and leveraging an API-first approach.
The ideal candidate will have a strong background in Salesforce Health Cloud and experience leading teams of support specialists. Responsibilities include developing and implementing a comprehensive support strategy, establishing and maintaining clear escalation processes, and leading and managing a team of support professionals. The successful candidate will also have excellent communication and collaboration skills, and be able to work effectively in a fast-paced and dynamic environment.
Essential Duties and Responsibilities
- Lead and manage a team of Salesforce, Java, and Microsoft CRM support specialists, providing coaching, mentorship, and performance feedback
- Collaborate with business stakeholders to understand their support needs and expectations and translate them into technical requirements for smaller enhancements as needed
- Develop and implement a comprehensive support strategy aligned with ITIL best practices
- Establish and maintain clear escalation processes for complex issues
Preferred Qualifications
- Excellent communication, collaboration, and problem-solving skills
- Salesforce Certified Administrator or Salesforce Certified Advanced Administrator
- Experience with copay program management in Salesforce Health Cloud
Salary Range
We offer a competitive salary of $120,000 - $180,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.
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