Senior Patient Experience Manager

17 hours ago

Agra, Uttar Pradesh, India beBeeHealthcare Full time ₹ 25,00,000 - ₹ 35,00,000
Lead Patient Experience Strategist

Job Overview:

Our hospital seeks a visionary leader to craft and execute patient experience initiatives, driving seamless interactions and operational excellence.

  • Key Responsibilities:
  • Develop comprehensive strategies for Front Office, Admission, and Discharge operations.
  • Optimize manpower planning and deployment across patient care areas.
  • Plan and coordinate departmental growth and expansion.
  • Collaborate with clinical, diagnostic, and treatment teams to deliver high-quality patient experiences.
  • Supervise front office operations and staffing daily.
  • Design, conduct, and coordinate training programs to upskill the team.
  • Oversee departmental operations, including staffing levels, process evaluation, and continuous improvement initiatives.
  • Analyze and document operating procedures to identify opportunities for efficiency enhancements.
  • Work closely with hospital departments to ensure service excellence.

Requirements:

  • Educational Background: Master's/Bachelor's in Hospital Administration, Healthcare Management, Nursing, or related field.
  • Operational Expertise: Strong experience in managing Outpatient and Inpatient services, including admissions, discharge, and front office operations.
  • Leadership & People Management: Proven ability to lead large teams, ensure effective manpower planning, and drive training & development initiatives.
  • Patient-Centric Approach: Deep commitment to delivering seamless, efficient, and high-quality patient experiences.
  • Strategic & Collaborative Mindset: Ability to plan for department growth, implement process improvements, and coordinate effectively with clinical, diagnostic, and support teams.

Benefits:

We offer a dynamic work environment, opportunities for professional growth, and a chance to make a meaningful impact on patient care.

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