Patient Counsellor

2 weeks ago

Agra, Uttar Pradesh, India Manav Hospital Full time

Company Description

SHUBHAM HOSPITAL AND RESEARCH CENTRE PRIVATE LIMITED is a healthcare facility based in New Delhi, India. The hospital is dedicated to providing top-notch medical services and research opportunities. Located in the heart of the city, the hospital is committed to delivering compassionate care to patients. We strive to enhance healthcare delivery through innovation and research.

Key Responsibilities:
  • Counsel patients and their families regarding treatment procedures, packages, financials, and post-treatment care.
  • Handle patient inquiries (walk-ins, calls, and online leads) and convert them into registrations/bookings.
  • Explain treatment options and facilities in a clear and empathetic manner.
  • Maintain follow-ups with patients to ensure timely decision-making and admissions.
  • Collaborate with doctors, nursing staff, and other departments for seamless patient coordination.
  • Achieve monthly counselling and conversion targets set by management.
  • Maintain patient records, counselling reports, and feedback for continuous improvement.
  • Support marketing and promotional activities to enhance patient awareness and reach.
Requirements:
  • Bachelor's degree in any field (Healthcare/Management preferred).
  • Proven experience in sales, customer service, or patient counselling (healthcare/hospital background preferred).
  • Strong communication, persuasion, and interpersonal skills.
  • Target-driven with a positive and empathetic attitude.
  • Proficiency in MS Office and hospital management software (preferred).