Client Support Associate

2 weeks ago


Bengaluru, Karnataka, India beBeeAccount Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Account Coordinator

We are seeking an experienced Account Coordinator to join our team.

  • The successful candidate will serve as the customer contact and liaison for order management, providing day-to-day support to customers with a focus on excellent customer service and satisfaction.
  • Key Responsibilities:
    • Communicate and report on order management and deliveries.
    • Supply customers with regular account statuses, including missing asset reports and delivery schedules.
    • Work with third-party Content Providers and Customers to establish and maintain relationships.
    • Clearly communicate expected delivery dates for titles/assets via entry of ordered titles into internal systems and email/verbal communication for special cases and exceptions.
    • Identify title/assets that are late or at risk of missing customer-specific SLA requirements and escalate issues to the Content Operations team.
    • Coordinate with internal operations teams to ensure on-time delivery of all Customer orders.


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