Senior SLA Management Specialist

2 weeks ago


Bengaluru, Karnataka, India beBeeService Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Service Level Agreement (SLA) Coordinator

Job Purpose:

The SLA Coordinator role involves the management, coordination, and governance of Service Level Agreements. This position requires close collaboration with internal stakeholders, project managers, beneficiaries, providers, and legal/compliance teams to ensure effective SLA issuance, signing, monitoring, and review.

Key Responsibilities:
  • Coordinate SLA issuance with cross-functional teams.
  • Manage SLA signature with onshore managers, beneficiaries, and providers.
  • Ensure alignment between legal documents and project deliveries; escalate critical issues where necessary.
  • Develop and maintain Key Performance Indicators (KPIs) for SLAs.
  • Organize and facilitate committee meetings.
  • Collaborate with Legal and Compliance teams; adapt to evolving regulatory requirements.
Technical Skills:
  • Proven experience in SLA management.
  • Strong knowledge of legal documentation, data protection, and IT security.
Qualifications:
  • Education: Bachelor's degree or equivalent.
  • Experience: At least 9 years, with a strong background in SLA/IC management.


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