SLA Governance Specialist

2 weeks ago


Bengaluru, Karnataka, India beBeeService Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Overview:

The role of a Service Level Agreement (SLA) Coordinator involves managing, coordinating, and governing SLAs within an organization. This requires close collaboration with various stakeholders, including project managers, beneficiaries, providers, and legal/compliance teams.

Key Responsibilities:

  • Coordinate the issuance of SLAs with internal teams and external stakeholders.
  • Manage SLA signatures and ensure that legal documents align with project deliveries.
  • Develop and maintain Key Performance Indicators (KPIs) for SLAs.
  • Schedule and lead committee meetings.
  • Collaborate with legal and compliance teams to adapt to evolving regulatory requirements.

Essential Qualifications:

  • A minimum of 10 years of relevant experience in SLA management.
  • Strong knowledge of legal documentation, data protection, and IT security principles.
  • Bachelor's degree or equivalent qualification.

Preferred Attributes:

  • Previous experience in legal or contract management.


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