
SLA Governance Specialist
2 weeks ago
Job Overview:
The role of a Service Level Agreement (SLA) Coordinator involves managing, coordinating, and governing SLAs within an organization. This requires close collaboration with various stakeholders, including project managers, beneficiaries, providers, and legal/compliance teams.
Key Responsibilities:
- Coordinate the issuance of SLAs with internal teams and external stakeholders.
- Manage SLA signatures and ensure that legal documents align with project deliveries.
- Develop and maintain Key Performance Indicators (KPIs) for SLAs.
- Schedule and lead committee meetings.
- Collaborate with legal and compliance teams to adapt to evolving regulatory requirements.
Essential Qualifications:
- A minimum of 10 years of relevant experience in SLA management.
- Strong knowledge of legal documentation, data protection, and IT security principles.
- Bachelor's degree or equivalent qualification.
Preferred Attributes:
- Previous experience in legal or contract management.
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