Senior Business Operations Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeService Full time ₹ 18,00,000 - ₹ 36,00,000

Our ideal candidate is a results-driven professional who thrives in fast-paced environments.

The Service Delivery Manager will lead our End User Services team, coordinating with stakeholders and strategically aligning with End User Services leaders. This role requires superior professionalism, calm demeanor, and strong people management skills.

Key Responsibilities:
  • Oversee governance by tracking and analyzing daily service delivery SLAs, reporting findings, and escalating issues to senior management.
  • Supervise lifecycle activities, including incident management, compliance audits, software licensing, and upgrades.
  • Lead teams of service delivery specialists, exemplifying positive customer service and client relationship skills.
  • Monitor tools like ServiceNow and SCCM for performance SLAs and hardware/software lifecycle.
  • Build and foster strong relationships with IT, business user groups, and service providers.
  • Provide leadership of End User Services associates through mentoring, training, and corrective action as needed.
Requirements:
  • Master's or Bachelor's Degree in related fields.
  • 7+ years in service delivery or end-user services.
  • 3+ years in leading projects, mentoring, and/or coaching, demonstrated SME in department.
About Us:

We offer dynamic work environments where you can grow your careers, give back to your communities, and be part of award-winning cultures.

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