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Chief Complaint Resolution Specialist

3 weeks ago

Hyderabad, Telangana, India beBeeComplaints Full time ₹ 15,00,000 - ₹ 25,00,000
Quality Complaints Manager

Job Overview:

As a Quality Complaints Manager, you will oversee the execution of our quality complaint process in compliance with industry standards and regulations. This role requires strong leadership skills to lead team initiatives and projects focused on process and performance improvement.

Maintain high-quality records and related tasks. Prioritize workload based on changing volumes and record flow.

Key Responsibilities:

  • Develop and implement effective processes to manage complaints from inception to resolution.
  • Establish clear performance expectations and drive daily improvement through coaching and mentoring.
  • Collaborate with cross-functional teams to resolve complex issues and identify areas for improvement.
  • Monitor and oversee team and individual staff performance and development, ensuring ongoing training and compliance with quality standards.
  • Manage daily operations of complaint handling team, including workflow management and resource allocation.
  • Participate in audits and assessments by providing necessary documentation and process knowledge.
  • Drive a culture of continuous improvement and customer focus throughout the organization.

Requirements:

  • Doctorate degree or equivalent experience required.
  • OR Master's degree with 5+ years of quality management experience (focus on complaint handling).
  • OR Bachelor's degree with 10+ years of relevant experience.
  • OR Diploma with 15-20 years of relevant experience.

Preferred Qualifications:

  • Experience working in the biotech, medical device, or pharmaceutical industries.
  • Strong leadership and project management skills, with ability to multitask across projects.
  • Familiarity with advanced project management tools and techniques.
  • Ability to work effectively in a matrixed/team environment.
  • Experience applying DAI (Decision, Alignment, and Integration) principles.
  • Knowledge of QMS requirements and manufacturing/testing processes.
  • Strategic negotiation skills and cross-functional leadership experience.
  • Strong rapport-building and conflict-resolution abilities.
  • Adaptable strategies for complaint handling based on unique scenarios.
  • Global collaboration and regulatory compliance expertise.
  • Customer-first mindset and issue resolution perspective.
  • Willingness to travel up to 20% domestically/internationally.