Chief Incident Resolution Specialist

7 days ago

Hyderabad, Telangana, India beBeeProblemManager Full time ₹ 90,00,000 - ₹ 1,22,00,000

Unlock the power of problem management. At Experian Asia Pacific, you'll play a critical role in ensuring lessons are learned from major service impacting incidents. As an ITSM Problem Manager, you'll take responsibility for managing problem records through to resolution, including root cause analysis.

Key Responsibilities
  • Manage problem records through to resolution, including root cause analysis
  • Evaluate and document problem records to ensure effectiveness
  • Collaborate with wider IT service teams to coordinate the effective management of problem records
Requirements
  • Possess resilience and ability to facilitate cross-team activities and drive restoration of service and problem resolution
  • Understand impact on Service Level Agreements
  • Excel in exceptional communication and planning skills
Benefits
  • Opportunity to work with a diverse and dynamic team
  • Pursue professional development and growth opportunities
  • Cultivate an award-winning culture and people-first practices

Fostering a Strong Sense of Belonging

At our organization, we're committed to fostering a strong sense of belonging and a place where you can bring your true self to work. Our uniqueness is that we truly value yours.

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