Technical Specialist

4 days ago

Hyderabad, Telangana, India beBeeAnalytical Full time ₹ 20,00,000 - ₹ 25,00,000

Job Role Description


Main Responsibilities:

- Analyze incidents and identify root causes through log analysis, pattern recognition, and problem-solving skills

  • Analyze incidents and reproduce defects
  • Work with cross-functional teams to develop permanent solutions
  • Partner with product owners to transform defects into product features when appropriate
  • Develop and enhance troubleshooting tools for improved analysis
  • Identify and implement process improvements in the problem management function
  • Utilize advanced analytical capabilities for troubleshooting and preventive measures


Cross-Functional Work and Collaboration:

- Collaborate with Development, Infrastructure, Data teams, Change Management, and Release Management

- Facilitate communication between incident management and leadership on defect status

- Attend Scrum team demos to understand new product features and production defect fixes

- Maintain and report metrics and trends to stakeholders

- Understand, adhere to, and enforce corporate policies

- Perform additional duties as assigned by management



Required Skills and Qualifications:

- Bachelor's degree in Computer Science or Information Technology

- Minimum 6-8 years of experience in Banking/Insurance Industry

- Proficiency in log analysis platforms including Elastic logs, APM logs, Discover logs, and ability to interpret complex log patterns

- Experience with API testing tools and methodologies (e.g., Postman collections, REST API, Swagger documentation)

- Strong understanding of cloud-based logging systems including AWS logs, Cloud Watch, and related monitoring tools

- Expertise in using ServiceNow for incident and problem management, including workflow automation and reporting

- Proficiency with project management and tracking tools (e.g., Rally, Jira) for defect management and sprint planning

- Experience with performance monitoring tools like Dynatrace for application performance analysis and troubleshooting

- Strong scripting and programming skills for automation and tool development

- Proficiency in using AI tools/connectors for enhanced problem analysis and resolution

- Experience with legacy system analysis

  • Technical Support Engineer

    4 weeks ago

    Hyderabad, Telangana, India Creative People Specialist Full time

    As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will resolve customer issues and provide technical guidance in addressing their business needs. You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements. You will play...

  • Technical Specialist

    5 days ago

    Hyderabad, Telangana, India beBeeSpecialist Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Role: Technical SpecialistWe are seeking an experienced technical specialist to deliver high-quality service support for computer systems and large format printing solutions.Main Responsibilities:Hardware Maintenance: Install, configure, and maintain Epson Large Format Printers at customer locations.Troubleshooting and Repair: Provide on-site...

  • Technical Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeSoftware Full time ₹ 89,43,000 - ₹ 1,21,80,000

    Technical Specialist RoleOverview: We are seeking a highly skilled technical specialist to work on developing business applications using cutting-edge technologies. The ideal candidate will have extensive experience in software development and possess strong analytical skills.Key Responsibilities:Design, develop, test, and maintain business applications...

  • Technical Specialist

    6 days ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Technical SpecialistWe are seeking a highly skilled Technical Specialist to join our team.Responsibilities:• Proficiency in Avaya voice technology platforms, including installation and configuration.• Knowledge of Avaya applications such as Avaya Communication Manager, Avaya System Manager, Avaya Session Manager, Avaya AES Application,...

  • Senior Technical Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job OverviewThe role of Senior Technical Specialist involves developing cutting-edge tools and automation to drive human-free operations. This challenging position requires a unique blend of troubleshooting, technical, programming/scripting, and communication skills.">

  • Technical Assistance Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000

    Job SummaryAs a Technical Assistance Specialist, you will be responsible for delivering high-quality technical support and troubleshooting services to our professionals. You will analyze and resolve problems, route and escalate issues, and contribute to the overall success of our IT organization.

  • Technical Support Specialist

    4 days ago

    Hyderabad, Telangana, India Intellect IT Full time US$ 90,000 - US$ 1,20,000 per year

    Company DescriptionIntellect IT operates on a "100% onshore (United States)" model, providing all our service offerings within the United States, either onsite at the customer site or at our development center in California. Our commitment to local operations ensures high-quality service and support. For more details, please visit our company's website at...

  • Technical Content Specialist

    7 days ago

    Hyderabad, Telangana, India beBeeTechnicalContent Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical Content SpecialistWe are seeking a highly skilled Technical Content Specialist to develop and maintain accurate, compliant, and high-quality documentation for medical products.The role involves creating and editing technical content including IFUs, user manuals, product labels, and digital learning aids. You will transform complex...

  • Technical Support Specialist

    1 week ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 12,50,000

    Job Title: Technical Support SpecialistOverview: We are seeking a skilled technical support specialist to manage production support systems, incident management, and change management.The ideal candidate will have hands-on experience with Service Now (incident management, change management), Linux, Mainframe, Zscaler, SQL, event management tools like...

  • Technical Application Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeTechnicalApplication Full time US$ 80,000 - US$ 1,00,000

    Technical Application SpecialistEmpower scientific discoveries with innovative solutions, enabling valuable insights and a positive impact.Job Description:Provide technical support to customers, ensuring timely problem resolution and efficient services delivery.Utilize post-sales interactions to identify revenue opportunities, providing qualified leads to...