Technical Specialist

20 hours ago

Hyderabad, Telangana, India beBeeSpecialist Full time ₹ 8,00,000 - ₹ 12,00,000

Job Role: Technical Specialist

We are seeking an experienced technical specialist to deliver high-quality service support for computer systems and large format printing solutions.

Main Responsibilities:
  • Hardware Maintenance: Install, configure, and maintain Epson Large Format Printers at customer locations.
  • Troubleshooting and Repair: Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
  • Fault Diagnosis and Resolution: Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Technical Support: Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Printer Calibration: Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Service Reporting: Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Team Coordination: Coordinate with technical support teams and Epson service engineers for complex troubleshooting.
  • Spare Parts Management: Manage spare parts inventory and request replacements when needed.
  • Training and Guidance: Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Customer Service: Ensure timely service response and achieve defined service KPIs.
  • Customer Escalation: Support customer escalations and follow up to ensure issue resolution and customer satisfaction.

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