Critical Incident Resolution Manager

As a Critical Incident Manager, you assess, lead, and resolve potential and critical incidents in real time. Your primary objective is to restore services to the customer as quickly and efficiently as possible. To achieve this, you must be a strong and decisive leader, capable of guiding all stakeholders in the right direction under pressure.You take...

Join our team for 24x7x365 management of High Severity level incidents As an Incident Management Specialist you will triage analyze and facilitate the resolution of major incidents driving quick service restoration and providing leadership for all events especially high-priority incidents Responsibilities Manage High Severity level incidents...

Job Requirements Phenom Introduction:Our purpose is to help a billion people find the right work Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our...

Job Title:Incident Management Coordinator – L1Location:Hyderabad, Noida, GurugramDepartment:IT Operations / Service DeskReports To:Incident Manager or IT Operations LeadLocation:Remote/HybridRole Purpose:The Incident Management Coordinator (L1) is responsible for monitoring, logging, categorizing, and prioritizing incidents in alignment with the ITIL...

Job Title: Incident Management Coordinator – L1 Location: Hyderabad, Noida, Gurugram Department: IT Operations / Service Desk Reports To: Incident Manager or IT Operations Lead Location: Remote/Hybrid Role Purpose: The Incident Management Coordinator (L1) is responsible for monitoring, logging, categorizing, and prioritizing incidents in alignment...

Job Role Description Main Responsibilities:- Analyze incidents and identify root causes through log analysis, pattern recognition, and problem-solving skills Analyze incidents and reproduce defectsWork with cross-functional teams to develop permanent solutionsPartner with product owners to transform defects into product features when appropriateDevelop and...

Job Description:Analyzing and facilitating immediate response to incidents for groups of end-users is a crucial task in this role.The ideal candidate will possess experience working with cross-functional teams, leading matrixed groups, and exhibiting strong interpersonal skills including collaboration, negotiation, and effective...

Job Opportunity:We are seeking a proactive and detail-oriented Incident Manager to join our team.Overview of Responsibilities:Own and drive the end-to-end incident management process for high-severity incidents, ensuring timely resolution.Lead incident bridge calls and coordinate with cross-functional teams to guarantee effective communication.Communicate...

Job Title: Incident Management LeadThis is a critical leadership role that requires expertise in incident management and collaboration with various teams to ensure seamless business consumption of applications and services.The successful candidate will have strong operational leadership skills, the ability to work effectively with multiple stakeholders, and...

Major accountabilities:Minimum experience of 12 years while working as Manager for last 6 yearsMonitor, Manage and Control the entire life Cycle of the Incident at the Enterprise Level including Infrastructure and ApplicationEstablish and operate Governance Framework for SLA Governance and Performance related with Incident ManagementDevelop Automated...