Incident Manager
1 week ago
As a Critical Incident Manager, you assess, lead, and resolve potential and critical incidents in real time. Your primary objective is to restore services to the customer as quickly and efficiently as possible. To achieve this, you must be a strong and decisive leader, capable of guiding all stakeholders in the right direction under pressure.
You take ownership of the incident from the moment it is identified until resolution, ensuring clear communication, coordination, and escalation where needed. You remain calm and focused, even in high-stress situations, and are able to make informed decisions quickly.
In addition to managing live incidents, you proactively improve processes and ways of working to ensure the fastest and most efficient achievement of contracted service levels. You analyze trends, identify structural issues, and collaborate with teams across the organization to implement lasting improvements.
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Incident Manager
1 week ago
Hyderabad, Telangana, India Phenom Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Requirements Phenom Introduction:Our purpose is to help a billion people find the right work Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our...
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Incident Manager
5 days ago
Hyderabad, Telangana, India ResMed Full time ₹ 8,00,000 - ₹ 12,00,000 per yearGlobal Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready...
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Incident Commander
2 weeks ago
Hyderabad, Telangana, India HighRadius Full time US$ 1,50,000 - US$ 2,00,000 per yearAbout UsHighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...
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Major Incident Manager
7 days ago
Hyderabad, Telangana, India Western Union Full time ₹ 15,00,000 - ₹ 28,00,000 per yearJob Description Process Manager, Major Incident Manager, Hyderabad, TNAre you ready to join a team in a global company where you will execute high-end, business-wide, critical IT Service Management process as a part of the Global Product and Technology Organization? Are you interested in joining a globally diverse organization where our unique...
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Incident Management
1 week ago
Hyderabad, Telangana, India Cloudxtreme Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPreferred candidate profile:Notice period: Immediate to 15Days or serving notice period OnlyLocation: Only Hyderabad localityExp: 3-4Years onlyRole & responsibilitiesEssential To qualify for the role, you must have:Experience and working knowledge of service request, case and incident management core functions and processes in servicenow.Ability to plan,...
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IT Manager, Major Incident Management
1 week ago
Hyderabad, Telangana, India Western Union Full time US$ 90,000 - US$ 1,20,000 per yearIT Manager, Major Incident Management, Hyderabad, TNAre you ready to join a team in a global company where you will execute strategic functions to implement high-end, business-wide, critical strategy and manage one of the critical IT Service Management processes as a part of the Global Product and Technology Organization? Are you interested in joining a...
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IT Manager, Major Incident Management
2 weeks ago
Hyderabad, Telangana, India Western Union Full time ₹ 12,00,000 - ₹ 36,00,000 per yearIT Manager, Major Incident Management, Hyderabad, TNAre you ready to join a team in a global company where you will execute strategic functions to implement high-end, business-wide, critical strategy and manage one of the critical IT Service Management processes as a part of the Global Product and Technology Organization? Are you interested in joining a...
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Hyderabad, Telangana, India Sandoz Full time ₹ 10,00,000 - ₹ 25,00,000 per yearMajor accountabilities:Minimum experience of 12 years while working as Manager for last 6 yearsMonitor, Manage and Control the entire life Cycle of the Incident at the Enterprise Level including Infrastructure and ApplicationEstablish and operate Governance Framework for SLA Governance and Performance related with Incident ManagementDevelop Automated...
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Incident Specialist
1 day ago
Hyderabad, Telangana, India Trimble Inc. Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob PurposeThe Customer Technology Incident Specialist, positioned within the Customer Technology department of Customer Experience, is responsible for managing the complete lifecycle of technical incidents. This role involves identifying, classifying, responding to, and resolving incidents related to Transporeon platform and its products.Please note that we...
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Incident Management
2 weeks ago
Hyderabad, Telangana, India MassMutual Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWho We Are – MassMutual IndiaSince 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping peopleA career with us means you will work alongside exceptional...