 
						Associate Director, Incident Management, Technology
7 days ago
Major accountabilities:
- Minimum experience of 12 years while working as Manager for last 6 years
- Monitor, Manage and Control the entire life Cycle of the Incident at the Enterprise Level including Infrastructure and Application
- Establish and operate Governance Framework for SLA Governance and Performance related with Incident Management
- Develop Automated functions for Incident Management that is consumed for Faster Resolution by using tools like ServiceNow, Splunk based monitoring , Knowledge Management
- Establish continuous efficiency of the Event Management and ensure pro-active prevention of the incidents
- Be accountable for maintaining Compliance Posture for Incident Management
- Interlock with stakeholders (internal and external) to continuously improve Service Availability and Performance. Ensure there are SIP running to demonstrate continuous improvement
- Manage all the processes related with Services
- Ensure the Major Incident Management Resolution is owned and resolved end to end
- Be responsible for dashboards, reports proving an updated status
- Ensure the Incident Management are resolved on timely basis and raise risk in case of any inherent issue making them unavailable / partially available
- Ensure a proper artifact and records are maintained for incident resolution for the purpose of Root Cause Analysis and Problem Management
- KPI based monitoring to ensure ageing of the incident is under control
- Ensuring Customer Satisfaction with each incident resolution
- Manage an updated contact information system for Support including external parties, application owners, business owners and internal teams
- Should mentor for clear and effective communication for the Major Incident Management Team
Minimum Requirements:
Work Experience:
- Significant IT experience in operations and system management. 
- In-depth experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas. 
- Ideally ITIL Certified
- Automation Tools for Dashboards, Reports
- Knowledge of ITSM Tools and ticketing tools preferably Service Now
- Working knowledge of KPI, Score cards
- Experience of Contract Governance
- Experience in reporting to technical and non-technical organizations
- Experience in waste reduction through process improvement and automation
Skills:
- Analytical Thinking.
- Communication Skills.
- Team Management and Leadership skils
- 
					  Associate Director2 weeks ago 
 Hyderabad, Telangana, India Talent Worx Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTalent Worx is seeking an experienced Associate Director of Security Information and Event Management (SIEM) to join our team. In this role, you will be responsible for managing and enhancing our SIEM solutions to ensure the security of our systems and data infrastructure. You will lead initiatives to develop and implement analytics strategies that optimize... 
- 
					  Associate Director1 week ago 
 Hyderabad, Telangana, India Talent Worx Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTalent Worx is seeking an experienced Associate Director of Security Information and Event Management (SIEM) to join our team. In this role, you will be responsible for managing and enhancing our SIEM solutions to ensure the security of our systems and data infrastructure. You will lead initiatives to develop and implement analytics strategies that optimize... 
- 
					  HR Technology Associate Director1 week ago 
 Hyderabad, Telangana, India Dtcc Full time ₹ 15,00,000 - ₹ 20,00,000 per yearDo you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster... 
- 
					
					
 Hyderabad, Telangana, India HSBC Full time ₹ 12,00,000 - ₹ 24,00,000 per yearSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and... 
- 
					Associate Director1 day ago 
 Hyderabad, Telangana, India Amgen Full time ₹ 12,00,000 - ₹ 24,00,000 per yearABOUT AMGENAmgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the forefront of... 
- 
					  Associate Director1 week ago 
 Hyderabad, Telangana, India AT&T Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Description:Associate Director TechnologyLocation: Bangalore, India Job OverviewAs the Associate Director for ServiceNow Development & Support Portfolio, you will drive the architecture, development, deployment, and ongoing support of the enterprise ServiceNow platform. This is a strategic leadership role responsible for ensuring operational excellence,... 
- 
					  Associate Director1 week ago 
 Hyderabad, Telangana, India AT&T Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description:Associate Director TechnologyLocation: Bangalore, IndiaJob OverviewAs the Associate Director for ServiceNow Development & Support Portfolio, you will drive the architecture, development, deployment, and ongoing support of the enterprise ServiceNow platform. This is a strategic leadership role responsible for ensuring operational excellence,... 
- 
					Associate Director2 days ago 
 Hyderabad, Telangana, India Amgen Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCareer CategoryEngineeringJob DescriptionABOUT AMGENAmgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40... 
- 
					BU Integrated Data Associate Director2 weeks ago 
 Hyderabad, Telangana, India Eli Lilly and Company Full time US$ 1,50,000 - US$ 2,00,000 per yearAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities... 
- 
					  Associate Director Biostatistics5 days ago 
 Hyderabad, Telangana, India Amgen Technology Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAssociate Director Biostatistics Career CategoryResearch Job Description HOW MIGHT YOU DEFY IMAGINATION? If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission -to serve patients - drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global... 
