Incident Management Specialist

Job DescriptionCustomer Technology Incident SpecialistJob PurposeThe Customer Technology Incident Specialist, positioned within the Customer Technology department of Customer Experience, is responsible for managing the complete lifecycle of technical incidents. This role involves identifying, classifying, responding to, and resolving incidents related to...

Join our team for 24x7x365 management of High Severity level incidents As an Incident Management Specialist you will triage analyze and facilitate the resolution of major incidents driving quick service restoration and providing leadership for all events especially high-priority incidents Responsibilities Manage High Severity level incidents...

Job Title: Senior Specialist for Digital IT Incident ManagementWe are seeking a highly skilled and experienced professional to lead our Digital IT Incident Management function. This role is responsible for driving holistic IT incident management using the ITIL framework, governing and overseeing incident management operations across digital platforms, and...

Job Requirements Phenom Introduction:Our purpose is to help a billion people find the right work Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our...

As a Critical Incident Manager, you assess, lead, and resolve potential and critical incidents in real time. Your primary objective is to restore services to the customer as quickly and efficiently as possible. To achieve this, you must be a strong and decisive leader, capable of guiding all stakeholders in the right direction under pressure.You take...

Job DescriptionResponds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements...

Job Opportunity:We are seeking a proactive and detail-oriented Incident Manager to join our team.Overview of Responsibilities:Own and drive the end-to-end incident management process for high-severity incidents, ensuring timely resolution.Lead incident bridge calls and coordinate with cross-functional teams to guarantee effective communication.Communicate...

Job Title:Incident Management Coordinator – L1Location:Hyderabad, Noida, GurugramDepartment:IT Operations / Service DeskReports To:Incident Manager or IT Operations LeadLocation:Remote/HybridRole Purpose:The Incident Management Coordinator (L1) is responsible for monitoring, logging, categorizing, and prioritizing incidents in alignment with the ITIL...

Job Title: Incident Management Coordinator – L1 Location: Hyderabad, Noida, Gurugram Department: IT Operations / Service Desk Reports To: Incident Manager or IT Operations Lead Location: Remote/Hybrid Role Purpose: The Incident Management Coordinator (L1) is responsible for monitoring, logging, categorizing, and prioritizing incidents in alignment...

A Cybersecurity Specialist is required to lead our incident response efforts. At the core of this role is CEIRA, an AI-powered virtual breach response analyst that streamlines ransom negotiations, tracks cryptocurrency payments, conducts forensic investigations, and automates breach notifications.We are seeking a skilled professional with deep domain...