
Specialist - Product Complaints - QOP
16 hours ago
-
- Performing day to day activities of processing market complaints assigned as per the relevant SOPs, business matrix and SLA timelines.
- Assist in data collection and reporting of KPIs
- Assist in continuous improvement initiatives.
- Manage ad-hoc projects assigned in area of work.
- Proactively report all deviations through timely escalations
- Implement continuous process improvement projects to enhance quality & productivity.
- Ensure that the service dashboard, order management framework & time sheet are always kept updated.
- Ensure Training on relevant procedures before taking up any GxP activities.
- Report deliverable status and continuously acquire process knowledge.
Role Requirements :
- 5-8 years of relevant experience in Quality Operations.
- Thorough understanding of Quality Management Systems.
- Able to review the market complaints investigation reports.
- Basic understanding of product manufacturing, Pharma products and lifecycle events.
- Basic understanding of Track wise.
- Basic understanding of performance KPIs.
- Basic understanding of MS Excel.
- Awareness of GXP
- Communication Skill - Fluent in verbal and written English; knowledge of other languages is an added advantage.
- Desirable Requirements:
- Graduate / Post Graduate in Pharmacy.
-
Product Complaints Specialist
7 hours ago
Hyderabad, Telangana, India beBeeQualityOperations Full time ₹ 15,00,000 - ₹ 25,00,000Job Opportunity: Product Complaints Specialist">Job DescriptionThe Product Complaints Specialist is responsible for processing market complaints in line with relevant standard operating procedures (SOPs), business matrices, and service level agreement (SLA) timelines. Key responsibilities include data collection, reporting of key performance indicators...
-
Director of Product Complaints
2 days ago
Hyderabad, Telangana, India Amgen Inc Full timeJob Description- Drive execution of the global complaints business process and continuous improvement- Maintain oversight of complaints throughout the lifecycle from intake, processing, and through closure- Apply in-depth knowledge and subject matter expertise to determine the steps necessary to improve the complaint management system to address the root...
-
Chief Complaints Specialist
1 day ago
Hyderabad, Telangana, India beBeeCompliance Full time ₹ 17,59,550 - ₹ 21,39,340Complaint Resolution LeadAs a key member of the Amgen team, you will play a vital role in overseeing the global complaints business process and driving its continuous improvement. This position is critical to maintaining oversight of complaints throughout their lifecycle from intake, processing, and closure.Key Responsibilities:Apply in-depth knowledge and...
-
Hyderabad, Telangana, India Bristol-Myers Squibb Full timeWorking with Us Challenging Meaningful Life-changing Those aren t words that are usually associated with a job But working at Bristol Myers Squibb is anything but usual Here uniquely interesting work happens every day in every department From optimizing a production line to the latest breakthroughs in cell therapy this is work that transforms the...
-
14/08/2025 Specialist Quality Services
3 weeks ago
Hyderabad, Telangana, India Thepharmadaily Full timeJob Description- Handle Product Technical Complaints and Field Alerts for medical devices, pharmaceutical products, biologics, and combination products, ensuring compliance with regulatory standards.- Evaluate complaints for severity and risk, ensuring timely review and processing.- Prioritize and enter complaints into the global database, monitoring...
-
Specialist, GMP QA Oversight, QOP India
2 days ago
Hyderabad, Telangana, India Sandoz Full timeJob DescriptionKey Responsibilities:- Oversight of all production and testing activities, ensures compliance with cGxP, incl. data integrity and eCompliance -Support exception investigations -Review and approval of production, QC, and AS and T records -MBR review -Support OpEx improvement projects Qualified Person - Executes batch release in compliance with...
-
Hyderabad, Telangana, India Synchrony Full time US$ 9,00,000 - US$ 12,00,000 per yearJob Description:Title: AVP, Complaint Operations Specialized Processes, Specialty Complaint & CCRP (L11)Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including...
-
Manager Quality Complaints
2 days ago
Hyderabad, Telangana, India Amgen Inc Full timeJob Description- Ensure execution of the quality complaint process in compliance with procedures, laws, and regulations.- Maintain high quality in complaint records and related tasks.- Lead team initiatives and projects focused on process and performance improvement.- Establish clear performance expectations and drive daily improvement.- Prioritize workload...
-
Senior Associate Quality Complaints
4 weeks ago
Hyderabad, Telangana, India Amgen Technology Private Limited Full timeJob DescriptionWe are seeking a Senior Associate Quality Complaints professional to own and implement the end-to-end global complaint process and management system. This is a vital role that ensures our complaint processes and systems remain compliant with current internal and external requirements. The ideal candidate will be skilled in conducting low to...
-
Senior Associate Quality Complaints
2 days ago
Hyderabad, Telangana, India Amgen Inc Full timeJob DescriptionIn this vital role, you will own and implement the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal...