Team Operations Manager

2 days ago

Nagpur, Maharashtra, India beBeeTeam Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Team Operations Manager

We are seeking a highly skilled and experienced Team Operations Manager to join our team.

Job Description:

The Team Operations Manager will be responsible for leading a team of employees, driving client KPIs, and maintaining a positive work environment. The ideal candidate will have 3+ years of experience as a Team Lead, excellent communication and leadership skills, and the ability to motivate and direct a team towards achieving goals.

Key Responsibilities:

  • Drive client KPIs and ensure they are met
  • Manage stakeholders and maintain a positive working relationship with them
  • Maintain Attrition & Shrinkage of the team
  • Perform Performance Management tasks
  • Handle customer complaints and resolve issues that employees are not authorized to handle on their own
  • Deal with schedule changes, employee call-ins, and other staffing issues
  • Fulfill in for absent employees as needed to ensure the smooth operation of the business
  • Act as a role model for all employees by exhibiting a high level of service and attention to detail
  • Delegate tasks to employees
  • Keep day-to-day activities organized
  • Recruit and interview new hires
  • Supervise employees and provide additional training and coaching as needed
  • Train employees in proper safety procedures and provide training updates as needed
  • Address employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment

Preferred Skills and Requirements:

  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Graduate in any stream
  • Sense of ownership and pride in your performance and its impact on the company's success
  • Critical thinking and problem-solving skills
  • On-the-job training
  • Confidence and skillful negotiating skills
  • Strong organizational skills to give the team direction

Critical Competencies:

  • Attention to detail
  • Minimum 2 years of experience as a people manager
  • Strong Communication Skills
  • Leadership Motivation Skills

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