Global Travel Expert

1 week ago

Tiruchi, Tamil Nadu, India beBeeTravel Full time ₹ 36,52,000 - ₹ 57,80,000

Job Description

We are seeking a skilled professional to serve as the primary liaison between our company and its current and potential customers. The successful candidate will be responsible for catering to the travel requirements of clients, with a focus on enhancing their experience and acquiring an expanding and dedicated clientele through unparalleled customer service.

The ideal candidate will have excellent communication skills, active listening, and be able to effectively interact, communicate, and negotiate with clients. Additionally, they should have knowledge of computer reservations systems, GDS systems, and e-traveling.

Key Responsibilities:

  • Manage bookings, including domestic, international flights, and rail.
  • Provide information on products and services, such as visa, forex, health regulations, and insurance.
  • Handle refund and cancellation of domestic/international air tickets.
  • Coordinate the issuance of tickets with proper deal codes and utilization of bonus miles and other rewards.
  • Follow established communication protocols when handling different topics.
  • Co-ordinate with clients, implant teams, and servicing teams.
  • Assist with follow-up invoicing and recoveries.
  • Identify customers' needs, clarify information, research issues, and provide solutions and alternatives.
  • Build sustainable relationships and engage customers by going above and beyond.

Required Skills and Qualifications:

  • Effective communication skills and active listening.
  • Excellent knowledge of computer reservations systems, GDS systems, and e-traveling.
  • Ability to interact, communicate, and negotiate effectively.
  • Ability to multi-task, set priorities, and manage time effectively.
  • Sound knowledge of domestic and international travel trends.
  • Passionate interest in geography and strong domestic and international travel knowledge.
  • Ability to assimilate information and pay close attention to accuracy and detail.

Educational Qualification:

  • Graduate with a Diploma in Travel & Tourism preferred.

Experience:

Total 3-5 years of relevant experience with a Travel Management Company.

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