International BPO Head

6 days ago


Kanpur, Uttar Pradesh, India Nextpact Services Full time

About Nextpact Services

We are a leading provider of financial solutions for USA residents in need of debt management guidance. Our team of experts is dedicated to helping individuals overcome financial difficulties and achieve a more stable financial future.

About the Role

We are seeking a highly skilled Call Center Representative to serve as the liaison between our company and its current and potential customers. The successful candidate will be responsible for effectively resolving customer issues, complaints, and inquiries, while maintaining the highest level of customer satisfaction.

Key Responsibilities

  • Manage large volumes of inbound and outbound calls in a timely manner
  • FOLLOW established communication scripts when handling different topics
  • Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep accurate records of all conversations in our call center database
  • Meet personal/team qualitative and quantitative targets


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