Senior Associate

2 weeks ago

Kanpur, Uttar Pradesh, India CompuGroup Medical Full time

Create the future of e-health with us

As a leading RCM organization, we offer a full scope of RCM services and BPO services. Our organization provides our team members with training and solutions to learn and grow across various technologies and processes.

Job Role

In this role, you will be responsible for handling monthly renewals, billing, and orders. You will also support the overall billing process.

You will need to connect with the team daily, provide floor support, assign work to team members, and ensure that work is completed on time and meets all SLAs. You will also need to understand reporting and workforce management.

Key Responsibilities

  • Review and process a high volume of incoming sales contracts to ensure accuracy and corporate compliance.
  • Execute billing on a recurring, daily, weekly, and monthly basis.
  • Create orders for implementation and delivery.
  • Set up and maintain client implementation and billing data.
  • Complete order audits to ensure accurate invoicing at the completion of client implementation.
  • Maintain contractual records and documentation, such as contract correspondence, customer contact information, contractual changes, status reports, and other documents for all projects.
  • Sustain client account maintenance in SAP.
  • Respond to and resolve customer service issues in a timely manner.
  • Identify high-priority items and adjust workflow as required.
  • Manage sensitive business documentation.
  • Provide exceptional customer service to all external and internal contacts.
  • Perform other duties and special projects as assigned by management.

Required Profile

  • Proficient in all applications of Microsoft Office, including Word, Excel, and Outlook.
  • Knowledge of general office management, standard administrative practices, and procedures.
  • Detail-oriented and able to work independently.
  • Able to handle confidential information.
  • Flexible with changing priorities.
  • Excellent oral and written communication skills.
  • Able to interact and communicate effectively with senior management members.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational and prioritization skills.
  • Able to work in a fast-paced environment.
  • Able to meet aggressive deadlines.
  • A self-confident, self-starter who possesses the ability to be appropriately assertive, as necessary.

Convinced? Submit your application now. Please make sure to include your salary expectations and your earliest possible hire date.

We create the future of e-health. Become part of a significant mission.

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