Helpdesk Senior Associate

3 weeks ago


Kanpur, Uttar Pradesh, India NTT DATA Full time

Job Description


Req ID: 298087


We are seeking a skilled Technical Support Specialist to join our team in Bangalore, Uttar Pradesh (IN-UP), India (IN).


As a Technical Support Specialist - Senior, you will be responsible for advising and assisting users in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures.


Key Responsibilities



  • Manage customer interactions and records reported issues in the IT Service Management system.
  • Identify issues, apply fixes, and investigate root causes using internal instructions.
  • Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and email.
  • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance.

Requirements



  • University education, preferably technical degree, or Microsoft certifications.
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications.
  • Experience of providing Hybrid (Office and Remote) IT support is an advantage.
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills.
  • Excellent communication and customer service skills.
  • Fluency in English language.
  • Flexibility to work shifts if required.

About NTT DATA


NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.


As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.


NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.


NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



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