Senior Business Solutions Consultant
4 weeks ago
As a key member of Conduent Business Services, you will play a critical role in delivering mission-critical services and solutions to Fortune 100 companies and governments. Your expertise will be instrumental in creating exceptional outcomes for our clients and the millions of people who rely on them.
Job Purpose:
Manage and own client implementation and/or multiple ongoing clients, ensuring seamless project execution and stakeholder satisfaction.
Responsibilities:
- Process/Project Management:
- Initiate and kick off projects, creating project plans with relevant details such as WBS and effort estimations.
- Task allocation and tracking, ensuring timely deliveries against SLAs.
- Risk management and mitigation, identifying and addressing potential issues.
- Lessons learned documentation and implementation, driving continuous improvement.
- Initiate and lead process automation ideas, enhancing efficiency and productivity.
- People Management:
- Performance management, driving associate engagement and development.
- Conduct regular associate development discussions, identifying areas for growth and improvement.
- Help drive associate engagement and related issues, fostering a positive work environment.
- Communications:
- Responsible for project/client communication, ensuring clear and timely updates.
- Client-level ownership, managing stakeholder expectations and satisfaction.
- Manage internal stakeholder communication, including technology and other teams.
- Client Delivery:
- Interpret complex business needs, translating them into system requirements.
- Strong understanding of DB domain and business requirement documents (BRD).
- Review and maintain BRD for system gaps and domain compliance.
- Interpret requirements, creating and updating system specifications.
- Create and review test plans and test execution results.
- Perform and review data analysis, determining subsequent steps.
- Final sign-offs on delivery, ensuring client satisfaction.
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