Customer Relationship Strategist

1 day ago

Hyderabad, Telangana, India Ridhira Group - Building World's largest Wellness Communities Full time

Ridhira Group, a leading organization in building world-class wellness communities, is seeking an exceptional Sales and Relationship Executive to join our team.

The ideal candidate will be responsible for fostering strong relationships with clients throughout the transaction process, providing personalized support and guidance to ensure client satisfaction and loyalty.

Key Responsibilities:

  • Act as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
  • Build rapport and establish long-term relationships with clients by understanding their preferences, goals, and expectations.
  • Provide detailed information about properties, neighborhoods, market trends, and investment opportunities to help clients make informed decisions.

Transaction Management:

  • Facilitate the real estate transaction process from initial inquiry to closing, ensuring smooth and seamless execution.
  • Liaise with internal teams, including sales agents, brokers, legal advisors, and lenders, to coordinate documentation, inspections, appraisals, and other necessary steps.

Negotiation and Representation:

  • Assist clients in negotiating purchase agreements, lease agreements, and other contractual terms to achieve favorable outcomes.
  • Represent clients' interests throughout negotiations, advocating for their needs and objectives while maintaining professional relationships with counterparties.

Client Support and Follow-Up:

  • Provide ongoing support and assistance to clients post-transaction, addressing any issues or concerns that may arise.
  • Conduct follow-up calls, emails, and meetings with clients to ensure their satisfaction and identify opportunities for additional services or referrals.

Market Research and Analysis:

  • Stay updated on real estate market trends, property values, inventory levels, and regulatory changes affecting the industry.
  • Conduct market research and analysis to identify potential opportunities and risks for clients, offering strategic advice and recommendations.

Customer Feedback and Relationship Management:

  • Gather feedback from clients to assess satisfaction levels and identify areas for improvement in service delivery.
  • Maintain accurate records of client interactions, preferences, and transactions using CRM software or other tracking tools.

We offer a competitive salary of ₹12.5 lakhs per annum, depending on experience, along with benefits such as a comprehensive health insurance plan, retirement savings plan, and flexible work arrangements.

Qualifications:

  • Bachelor's degree in real estate, business administration, marketing, or a related field (preferred).
  • Real estate license or certification required.
  • Proven experience in customer service, sales, or relationship management, preferably in the real estate industry.

This role requires excellent communication, interpersonal, and negotiation skills, as well as knowledge of real estate laws, regulations, and procedures.

Working Conditions:

  • Regular office hours with occasional evening or weekend work required to accommodate client schedules and property showings.
  • Travel may be necessary to attend property viewings, client meetings, and industry events.

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