Automotive Customer Experience Specialist
1 day ago
About KARSENZ TOTAL CAR CARE PVT LTD
We are a leading multi-brand automotive service provider committed to delivering exceptional customer experiences.
Job Summary
We are seeking a highly skilled and customer-focused Automotive Customer Experience Specialist to join our team in Coimbatore, Tamil Nadu. As a key member of our team, you will be responsible for handling end-to-end customer interactions with professionalism and ensuring smooth workflow coordination.
Key Responsibilities:
- Handle end-to-end customer interactions with professionalism, providing timely responses to their queries and resolving any issues promptly.
- Coordinate with the floor manager to ensure seamless workflow and efficient job completion.
- Utilize your technical knowledge to perform basic scanning and identify vehicle issues effectively.
- Work with multi-brand vehicles, including Pre-Delivery Inspection (PDI), to provide comprehensive services to our customers.
- Manage and optimize CRM systems for seamless service delivery.
Requirements
To succeed as an Automotive Customer Experience Specialist at KARSENZ TOTAL CAR CARE PVT LTD, you should have prior experience as a Service Advisor in a multi-brand setup, possess strong communication and coordination skills, and be passionate about delivering exceptional customer experiences.
Location: Coimbatore, Tamil Nadu
Salary: ₹250,000 - ₹350,000 per annum, depending on experience.
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