Customer Relationship Associate

2 weeks ago


Thrissur, Kerala, India JobStars HR Solutions Pvt Ltd Full time
Job Summary

We are seeking a skilled Customer Relationship Associate to join our team at JobStars HR Solutions Pvt Ltd.

This is a unique opportunity for an experienced professional to take their career to the next level, working closely with clients to deliver exceptional customer experiences.

About Us

At JobStars HR Solutions Pvt Ltd, we value innovation, teamwork, and customer satisfaction. Our team is passionate about delivering world-class solutions that meet the evolving needs of our clients.

Key Responsibilities
  • Manage client relationships to ensure satisfaction and retention through proactive communication and issue resolution.
  • Address customer inquiries, concerns, and complaints in a timely and effective manner.
  • Collaborate with internal teams to address customer needs and enhance the overall customer experience.
  • Upsell or cross-sell products/services based on client preferences and needs.
  • Maintain accurate records of interactions and transactions for reference and analysis.
Requirements

To succeed in this role, you will need:

  • A minimum of 1-3 years of experience in a customer relationship or client-facing role.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal and relationship-building skills.
  • Proficiency in CRM software.
  • A sales-oriented mindset with a focus on client satisfaction.
Estimated Salary

The estimated salary for this position is ₹400,000 - ₹700,000 per annum, depending on experience and qualifications.



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