Strategic Workforce Expert

5 days ago

Jamnagar, Gujarat, India beBeeBusiness Full time ₹ 90,00,000 - ₹ 1,50,00,000
About Us

We are redefining comfort with innovation and technology.

The ideal candidate must come from a BPO background and have managed end-to-end HR responsibilities for frontline and mid-level employees.

Key Responsibilities:
  • Act as a strategic partner to business leaders in the BPO vertical, aligning HR initiatives with business goals.
  • Drive employee lifecycle management including onboarding, performance management, engagement, and retention.
  • Manage workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
  • Handle employee relations, grievance redressal, and conflict resolution with fairness and empathy.
  • Partner with business teams to identify skill gaps and drive capability-building initiatives.
  • Analyze key HR metrics like attrition, engagement scores, and productivity trends.
  • Collaborate with the central HR team on policy implementation, compliance, and process improvements.
  • Build strong engagement programs tailored to the needs of BPO employees across shifts.
Requirements

We seek an experienced HR Business Partner who has hands-on experience in managing large-scale BPO operations and understands the dynamics of a fast-paced environment.

  • 3–8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry.
  • Proven experience in handling large employee bases (minimum 300–500 employees).
  • Strong understanding of BPO workforce dynamics.
  • Excellent stakeholder management skills.
  • Problem-solving, conflict management, and decision-making skills.
  • Experience with HR tools, data reporting, and HRMS platforms.

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