Customer Engagement Strategist

3 days ago


Pune, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 7,20,000

We are seeking a highly skilled Senior Customer Retention Professional to drive business growth through strategic customer engagement and retention.

About the Role:
  • Making high-value outbound calls using a consultative approach to foster strong relationships with clients
  • Engaging clients through empathy, professionalism, and a client-centric approach
  • Documenting customer interactions in CRM systems for seamless data management
  • Achieving daily, weekly, and monthly retention targets through strategic planning and execution
Requirements:
  • Minimum 5 years of experience in international BPO or call center roles
  • Demonstrated expertise in customer retention and telecalling strategies
  • Excellent communication and persuasion skills to build strong client relationships
  • Experience with CRM tools and call center systems for efficient data management

This role offers an exciting opportunity to work with global education brands and grow within customer success and retention leadership roles.

The ideal candidate will possess excellent communication skills, a deep understanding of customer behavior, and a passion for driving business growth through strategic customer engagement.



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