Luxury Resident Liaison

5 days ago


Gurgaon, Haryana, India DLF Hospitality Full time
About the Role

The Customer Relationship Manager is a vital position at DLF Hospitality, responsible for building and maintaining profitable resident relationships. The ideal candidate will be a seasoned professional with a strong background in luxury customer service.

Key Responsibilities:

  • Building and maintaining relationships with the resident community through regular communication and engagement strategies.
  • IDentifying the needs of residents to ensure a pleasant lifestyle experience and develop tailored solutions.
  • Ensuring prompt response to resident feedback and concerns.
  • Collaborating with the team to curate events and activities that enhance the resident experience.

Requirements:

  • Graduate in any discipline.
  • 8-10 years of experience in the luxury segment of relevance (Hospitality/Aviation).
  • Experience in leading a team will be preferred.


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