
Customer Experience Manager
2 weeks ago
Job Title: Customer Experience Manager
A leading travel company seeks a highly skilled professional to deliver exceptional customer experiences for couples.
About the Role:
- Provide timely and effective solutions to customer queries and concerns.
- Collaborate with internal teams to resolve complex issues and improve service delivery.
- Work closely with suppliers and hotels to ensure seamless customer experiences.
- Document customer interactions and resolutions to inform business improvements.
- Maintain open communication channels with the day shift team for smooth handovers.
Key Requirements:
- 1-3 years of experience in customer-facing roles or travel operations.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Familiarity with travel bookings, reservations, and crisis management.
- Ability to work independently and make informed decisions.
What We Offer:
A dynamic and supportive work environment that values customer-centric approach and continuous learning.
Benefits:
- Ongoing training and development opportunities.
- Collaborative team culture.
- Competitive salary and benefits package.
Contact Information:
Please submit your application through our online portal. We look forward to hearing from you
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