Technical Customer Experience Champion

2 days ago

Vizag, Andhra Pradesh, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: Technical Customer Support Lead

Job Description:

This role is responsible for delivering exceptional customer support to our clients across the Automotive, Mobility and Vehicle insights domain.

Required Skills and Qualifications:
  • Self-motivated and proactive individual with a strong sense of ownership and passion for enhancing customer support processes and outcomes.
  • Excellent written and verbal communication skills, able to convey technical concepts clearly and professionally.
  • Highly organized and adept at managing multiple priorities in a fast-paced, dynamic environment.
  • Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues.
  • Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements.
  • Detail-oriented with a commitment to accuracy, quality, and data security.
  • Comfortable working cross-functionally and across time zones, with partial overlap with US business hours.
  • Intermediate understanding of technical systems, APIs, and SQL.
  • Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus.
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred.
  • 5-7 years of experience in SaaS technical support, customer operations, or similar project focused roles.
Benefits:

Our ideal candidate will be self-motivated, proactive, and have excellent communication and analytical skills. They will be highly organized and able to manage multiple priorities in a fast-paced environment.

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