Customer Experience Manager

Customer Service Team LeadWe are seeking a proactive and experienced leader to manage our blended process. The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR,...

Customer Retention SpecialistWe are seeking an experienced Customer Retention Specialist to strengthen relationships with our loyal customer base.This role will focus on managing the customer lifecycle, personalization, loyalty, and repeat purchase growth across digital channels.You will utilize data-driven insights, creative campaigns, and automation to...

Job Title: Customer Service Team LeadAbout the Role:We are seeking an experienced customer service leader to join our team.The ideal candidate will have a proven track record of delivering exceptional customer experiences.Ambitious and results-driven, you will be responsible for leading a high-performing team of customer support representatives.Main...

Job TitleA successful Customer Relationship Management Manager will oversee customer communications, analyze customer data, and develop strategies to improve engagement.Main ResponsibilitiesAnalyze customer data to create actionable insightsDevelop and manage CRM strategiesOversee customer communicationsCoordinate with sales and marketing teamsCreate reports...

Lead CRM CampaignsWe are seeking a highly skilled professional to lead the creation and execution of CRM journeys and automations.This individual will manage cross-functional and geographical stakeholder management to deliver on set campaign objectives.The ideal candidate will have experience in CRM campaigns in operations functions at high-growth or...

Customer Service RepresentativeWe are looking for a detail-oriented and empathetic customer service representative to join our team. The ideal candidate will be responsible for tracking and managing customer experience through proactive communication via calls, surveys, and WhatsApp.This role involves working cross-departmental and on cross-functional...

Bhanzu seeks a proactive and result-driven Support Specialist to deliver exceptional customer experiences. As the primary point of contact, you will be responsible for providing timely and accurate responses to customer queries via phone, email, or chat.Key Responsibilities:Act as the face of Bhanzu support and respond to customer inquiries in a professional...

Customer Support SpecialistWe are seeking a professional with strong communication skills, patience, and problem-solving abilities to handle both voice and non-voice interactions. The ideal candidate will be able to respond to customer inquiries, resolve issues, and provide top-notch service in English, across various communication channels.About the...

Job TitleWe are seeking a dynamic and results-oriented professional to join our team as a Customer Success Manager. The ideal candidate will be a passionate leader with a strong background in customer service.The role requires building and maintaining strong relationships with key customer accounts, understanding their unique needs and challenges, and...

Customer Experience Professional">Strategically respond to customer inquiries and deliver tailored solutions.Effectively address and manage customer feedback to ensure optimal satisfaction levels.Assist with order processing, resolving payment-related issues efficiently. Maintain a positive, professional demeanor in all customer interactions.We are seeking...